CBCU Failure, incompetency and utter lack of customer service

DHL SA puts DHL intl to SHAME! As an old customer with over 10 years of experience with DHL intl, the only branch that puts the brand to disgrace is the DHL SA customer service and their CBCU custom clearance. To have our parcels detained by CBCU for over THREE weeks with ZERO follow up, Incorrect shipping, ZERO understanding on how to handle CBCU and ZERO consideration for the loss of business and reputation it is costing us as a retail business. Get your **** together now! For ONE case manager at CBCU to have TWENTY SIX parcels detained for THREE MONTHS, then you better leave the work to real courier firms!