RN
Rudie N

1 reviews | Active since Aug 2016

31 Jan 2021, 18:37

Can't trust DHL

On 12 June 2020 I was involved in a head on collusion that was caused by a DHL driver with the name Karabo vehicle reg HY 67 MD GP on the R50.

We were all blessed not to have any serious injuries.

Karabo gave me his supervisors Woundle Sanders phone number. I phoned the supervisor who informed me that DHL does not have insurance, slammed the phone down and blocked my number.

It forced me to get a attorney to help me solve the matter. The lockdown slowed the process because the documents could not be hand delivered to the office to be excepted and signed for.

Now many months later and the lockdown eased I to date have not as much as a sorry from DHL. The attorney informed me that there is still no response from DHL.

You see DHL vehicles driving everywhere but I am stuck struggle to get transport.

How can any person trust DHL with there goods if they can’t even look after the people who give them there business.

0
Replies (1)
DHL Express
DHL Express's reply01 Feb 2021, 08:51
Official
Dear Rudie,

Thank you for your and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. 

Please hold for a follow up from one of our Customer Care Executives before 12H00 today.

Kind regards
Customer Care Department | DHL Express ZA