1 reviews | Active since Aug 2013
Can't even collect a parcel
After getting a quote on Friday, with a reference, on Monday no one had knowledge of it. Made a payment on Monday, no collection! On Tuesday various emails were sent to make sure a colllection took place. Still no collection by 4pm. Tried to call, No answer, service is less than worthless. International? Really????? Don't bother using their services.
Dear Frank ,
Once again , please accept the apologies of DHL for the manner in which your collection request was handled .
You are correct in stating that our Customer Service team should’ve informed you from the onset that DHL does not collect on a cash basis in the ATTERIDGEVILLE area, and that the parcel should be rather be dropped off at a DHL outlet or at one of our Retail partners . We could’ve definitely managed this better , for the inconvenience experienced , we sincerely apologise.
I am glad to know that your shipment was collected this afternoon , and that the collection has been processed . In light of your expectations being mismanaged and the delays experienced as a gesture of goodwill we would like to offer you a free of charge shipment ( up to 2Kgs), anywhere in the world on the DHL Express Network .
Should you wish to take up this offer , please forward me a delivery address I can forward this offer to as well as a small gift I will take care of the rest .
Once again , we regret the inconvenience that resulted from this incident and look forward to an opportunity of renewing your Faith in the DHL Express Network .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear Frank ,
Once again , please accept the apologies of DHL for the manner in which your collection request was handled .
You are correct in stating that our Customer Service team should’ve informed you from the onset that DHL does not collect on a cash basis in the ATTERIDGEVILLE area, and that the parcel should be rather be dropped off at a DHL outlet or at one of our Retail partners . We could’ve definitely managed this better , for the inconvenience experienced , we sincerely apologise.
I am glad to know that your shipment was collected this afternoon , and that the collection has been processed . In light of your expectations being mismanaged and the delays experienced as a gesture of goodwill we would like to offer you a free of charge shipment ( up to 2Kgs), anywhere in the world on the DHL Express Network .
Should you wish to take up this offer , please forward me a delivery address I can forward this offer to as well as a small gift I will take care of the rest .
Once again , we regret the inconvenience that resulted from this incident and look forward to an opportunity of renewing your Faith in the DHL Express Network .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office