1 reviews | Active since Jan 2018
Can't actually deliver on express delivery promises
Do not offer express delivery options if you can't deliver. We paid $120 to have an item shipped to me with 2 day express, it has now been 2 weeks and its still not here because DHL marked the package incorrectly.
The item was sent on the 16th of August. It arrived in SA on about the 20th and has now taken 10 days to process through customs because DHL took it upon themselves to mark insulation foam as "SHAMPOO" so it got sent back to customs for further inspection because they decided to just randomly assign it a category.
Not only that but it then got sent to an incorrect sort facility which they listed in the tracking information so it will now be delayed another day.
We could have sent the item with normal SA post and it would have arrived in the same time for a fraction of the cost.
Absolute waste of money and time.
Dear Tayla
I would like to first sincerely apologise about the way your delivery has been handled thus far and I can assure you that this is not the type of service that we pride ourselves in. May you please advise your tracking number so that I can assist you further.
Nosicelo Manentsa
Customer Care Executive
Dear Tayla
I would like to first sincerely apologise about the way your delivery has been handled thus far and I can assure you that this is not the type of service that we pride ourselves in. May you please advise your tracking number so that I can assist you further.
Nosicelo Manentsa
Customer Care Executive