AE
Anna E

1 reviews | Active since Nov 2012

06 Jun 2016, 16:12

Can't even read!

<p>Never use this pathetic courier!! I paid top dollar for a fast delivery, but DHL gave my package to an unknown person. The package was supposed to be delivered to my office at the University before 11h30. I waited until 12h30 to call DHL. They said the package was delivered and signed for by Ezekiel. I was furious, because the package was addressed to me, not Ezekiel. I asked: Ezekiel who? They did not know. Where does he work? They did not know. I checked the personnel directory. There was not a single person working at the University with the name of Ezekiel. Somebody suggested I try the mailroom. I'm in a wheelchair and the campus is huge. Quite an effort to locate the mailroom. When I got there, it was closed for lunch. Try in an hour again. They did not have a clue. Showed me a pile of mail and said I can search for my package. It took hours to locate the package which I paid top dollar to have it delivered to me! Not Ezekiel. DHL cannot even read. They just give the package to any person they saw.</p> <p>When Fed-X delivers my package, they bring it to my door. When RAM delivers my package, they bring it to my door. When Mr D delivers my package, they bring it to my door. It is only DHL who doesn't care about their customers. I'll never use them again and I want to warn others about their incompetence.</p>

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Replies (1)
DHL Express
DHL Express's reply06 Jun 2016, 18:22
Official

Dear Anna,

Please accept my sincerest apologies for the manner in which this situation has been handled.

I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.

I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.

As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL.

Kind forward me your 10 Digit DHl awb so that I can investigate the matter further ?

I will be in contact with you tomorrow to discuss this matter in details

Kind Regards,

Ms Buhle.Sekoboane
Customer Care Executive – Executive office

DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600

Telephone: +***1
Fax: +***7

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