1 reviews | Active since Sept 2016
Can first world courier company not supply to South Africa?
I purchased a case for my iPhone7 in March 2018. It has now been 5 months and I still don't have my product. The status on DHL is sorted through US customs. It has been thsi status since May 2018.
I have requested my money refunded and I get no joy from the selling company. I am trying to get updated info from DHL and no joy.
Good day Marius
Thank you for writing to us..
Looking at the tracking number mentioned below,GM***, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. This means that your parcel did not move via DHL Express but DHL Global Mail.
These shipments are handed over to the local postal services in each country to facilitate the delivery of the parcel. You can contact DHL Global Mail on *** or contact the South African Post Office on either *** or by telephone on *** to enquire about the status of the delivery of your parcel.
I hope that the provided information will be helpful and I am really regretful for any inconvenience caused by this matter.
Kind regards.
Mulondi Dzebu
Customer Care Executive
DHL Express
Good day Marius
Thank you for writing to us..
Looking at the tracking number mentioned below,GM***, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. This means that your parcel did not move via DHL Express but DHL Global Mail.
These shipments are handed over to the local postal services in each country to facilitate the delivery of the parcel. You can contact DHL Global Mail on *** or contact the South African Post Office on either *** or by telephone on *** to enquire about the status of the delivery of your parcel.
I hope that the provided information will be helpful and I am really regretful for any inconvenience caused by this matter.
Kind regards.
Mulondi Dzebu
Customer Care Executive
DHL Express