BM
BLESSING M
1 reviews | Active since Aug 2013
11 Feb 2015, 17:25
Bull... Service as usual
As usual dhl is failing to deliver.<br> I know they might have procedures to call but if those procedures are the ones they always implement when they're dealing with me then such procedures are not considering their clients but are favoring them.<br> It's my last time transacting with them. I'll tell my Chinese associate to open an account with FedEx.<br> My other associates who use fedex never gives me such problems it's only dhl and they come up with reasons that makes no sense to prove my accusations I'm the one who always do a follow up so which means even their employees aren't trained. This is **** service especially offered by such a big entity that has a reputation to maintain.
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DHL Express's replyOfficial
17 Feb 2015, 11:12Hello BLESSES,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion I understand that your shipment was subsequently delivered however you are still unhappy with the level of service you received.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion I understand that your shipment was subsequently delivered however you are still unhappy with the level of service you received.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
DHL Express's reply17 Feb 2015, 11:12
Official
Hello BLESSES,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion I understand that your shipment was subsequently delivered however you are still unhappy with the level of service you received.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion I understand that your shipment was subsequently delivered however you are still unhappy with the level of service you received.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express