1 reviews | Active since May 2016

13 Feb 2017, 16:26

Bull**** service

<p>iI was supposed to receive my cargo today from DHL so I can deliver to my clients but when I called them only then they ****in told me that my cargo is still in JHB because I didn't submit some documents which is ****in insane because they should've told me that in advance before I could even call em. </p> <p>I cant deliver to my clients on time because of them not only that I have to refund my clients and my reputation has been ruined.</p> <p>i will be consulting my lawyers about this matter and will also make sure that I publish it where people can see the level of incompetence within the dhl entity.</p> <p>this unqualified people are causing scars in my business.</p> <p>even the so called my manager I was dealing with by the name of Nash was very rude I don't know how he got that position.</p> <p>this is not over they'll see.</p>

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Replies (1)
DHL Express
DHL Express's reply13 Feb 2017, 18:36
Official

Dear Blessing,

Please accept the apologies of DHL for the undoubted inconvenience this matter has caused you.

I’ve sent you an e-mail to your private address.

Kindly provide me with the airwaybill number your shipment was moving on so that matter can be investigated thorough ?

I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.

Kindest Regards,

Ms Buhle.Sekoboane
Customer Care Executive – Executive office

DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600