BULL**** SERVICE
<p>Again DHL is ****ing up with my business.</p> <p>I bought cargo from 2 different suppliers and the supplier who uses FedEx sent me verything on time as the same one who uses DHL and guess what with FedEx I called them once and they emailed me everything and I made payment and I will be receiving my cargo tomorrow but with DHL I had to call them 7 3 times to get the amount since they couldn't email me the invoice and now I am calling them non stop to enquire about the proof of payment I sent to them.</p> <p>FedEx a small company with limited infrastracture compared to DHL have already made my day but DHL is just ****ing things up and this is not acceptable they're ****ing my business.</p>
Dear Sibusiso,
Thank you for taking my call and I appreciate your bringing the matter to our attention. Let me assure you that this is in no way the type of service that we pride ourselfs on.
As per our discussion, please allow me some time to investigate with our imports department if the proof of payment was received and how far the clearance process is.
Expect a call from me shortly and please accept my sincere apology for the inconvenience and undue frustration caused by this matter.
Kindest regards.
Avery Visagie
Customer Care Executive Office
Dear Sibusiso,
Thank you for taking my call and I appreciate your bringing the matter to our attention. Let me assure you that this is in no way the type of service that we pride ourselfs on.
As per our discussion, please allow me some time to investigate with our imports department if the proof of payment was received and how far the clearance process is.
Expect a call from me shortly and please accept my sincere apology for the inconvenience and undue frustration caused by this matter.
Kindest regards.
Avery Visagie
Customer Care Executive Office