CB
Colleen B

1 reviews | Active since May 2017

18 Aug 2017, 09:45

Beyond Pathetic Service

Been over 3 months waiting for a credit. No replies to emails or messages, When I call the call centre I get nowhere either

0
Replies (2)
DHL Express
DHL Express's reply18 Aug 2017, 09:59
Official

Dear Colleen,

Thank you for taking my call and bringing the matter to our attention.

As per our conversation, please allow me some time to look into the matter for you and revert to you within the hour.

On behalf of DHL Express I would like to apologize for the undoubted inconvenience and undue frustration caused by this matter.

Kindest regards

Avery Visagie

Customer Care Executive

CB
Colleen B's update24 Aug 2017, 15:44
Reviewer Update
Avery, Still no response on the credit that's due.?????