jB
jean B
1 reviews | Active since Aug 2021
18 Aug 2021, 23:10
Being overcharged
Such a very bad service, My parcel arrived and they sent me an email saying I am being charged R1985 for an item value of $40.
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DHL Express's replyOfficial
19 Aug 2021, 07:37Dear Jean,
Thank you for bringing your complaint to our attention, we sincerely apologies for the manner in which this has been handled. We can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow us a chance to investigate this further and we will revert to you.
Kind Regards,
Customer Care
DHL Express ZA
Thank you for bringing your complaint to our attention, we sincerely apologies for the manner in which this has been handled. We can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow us a chance to investigate this further and we will revert to you.
Kind Regards,
Customer Care
DHL Express ZA
DHL Express's reply19 Aug 2021, 07:37
Official
Dear Jean,
Thank you for bringing your complaint to our attention, we sincerely apologies for the manner in which this has been handled. We can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow us a chance to investigate this further and we will revert to you.
Kind Regards,
Customer Care
DHL Express ZA
Thank you for bringing your complaint to our attention, we sincerely apologies for the manner in which this has been handled. We can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow us a chance to investigate this further and we will revert to you.
Kind Regards,
Customer Care
DHL Express ZA