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Fulesh B

1 reviews | Active since May 2017

01 Sept 2022, 15:36

been 30 days still not delivered - Highly ***********

Parcel sent with Waybill number *** - Dated 6 AUG 2022 still not delivered almost 30 days they dont reply emails - they dont call back Zero out of 10

0
Replies (23)
DHL Express
DHL Express's reply01 Sept 2022, 16:11
Official
Dear Fulesh Bilakhia,

I trust this mail finds you well and safe. 
 
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
 
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
 
One of our dedicated customer care advisor will be in contact with you before 10h30 tomorrow morning.
 
Regards,

DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
FB
Fulesh B's update01 Sept 2022, 16:23
Reviewer Update
Dear DHL - i have been speaking to Lindo [ DHL ] for past few days - she don't check her emails frequently - she don't even reply - after i send emails i have to give her a call -

Secondly i am not in SA - i am travelling - so for me to call landline is very costly - so far i have spend R 300 just in calling landline to DHL

I have asked them if they can call me on what's app - which they don't even respond

Thirdly DHL India - is pathetic - they also don't provide contact numbers to communicate - they only communicate with email

Customer is not getting any satisfaction with this kind of pathetic service - what kind of PRIDE you getting in this

FB
Fulesh B's update02 Sept 2022, 10:16
Reviewer Update
Please provide me with your name and direct number , i can call you
as i mentioned i am overseas
i m available on whats app
please provide me your email address
FB
Fulesh B's update05 Sept 2022, 14:57
Reviewer Update
Matter still not sorted - spoken to Akhona - and till to date DHL India - has not contacted -
DHL is trying to digitize the system and they are failing dismally
customer will not come back
FB
Fulesh B's update05 Sept 2022, 16:49
Reviewer Update
Contact number which Akhona has provided does not go Through

this is DHL - who consider them as Top Employer for 2022 !!

its been a month - and we are still chasing for our parcel


FB
Fulesh B's update06 Sept 2022, 10:44
Reviewer Update
Still no response - DHL - parcel is sitting with you for 30 days
no contact number
no communication
documents has been uploaded on DHL India portal several times
Akhona have escalated - but no result
DHL Express
DHL Express's reply06 Sept 2022, 11:29
Official
Dear Fulesh

I hope this message finds you well. I have noticed that this query is already been dealt with by one of our Customer Care Executives on behalf of the CEO Office. This shipment is delayed in India due to the KYC documents Indian customs is claiming is outstanding. As per your update these documents were uploaded. We await feedback from the team in India on contact details for the receiver to contact DHL imports or customs directly to have this shipment cleared and delivered. Once again our sincere apologies for the delay, but we are working on your request. Please continue to deal directly with the case handler via e-mail.

Kind Regards
 
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa 


FB
Fulesh B's update07 Sept 2022, 13:49
Reviewer Update
Hello Again

Mr / MRS CEO of DHL

First Delay - DHL JHB - Comaro , Counter Lady - didn't insert the correct name of Consignee
Second Delay : DHL India sitting with the parcel for 30 days
Third Delay : DHL India - sends email daily to upload KYC document - and we have rep**** them with KYC documents more than 10 times

Fourth Delay : DHL India claims they have contacted the consignee - but they have not called
Fifth Delay : DHL India would not give their contact numbers - how do one resolve ?
Sixth Delay : DHL CEO Office is trying to escalate and solve - but unable to

this is called : Height of INCOMPETENCE
DHL claims as TOP GLOBAL Employer in 2022 - I wonder how much truth is this statement

is there any method to verify the sender and consignee and thereafter deliver the parcel
we all have cellphones - conference call can be made
we all have emails - which can be copied to all




FB
Fulesh B's update08 Sept 2022, 13:39
Reviewer Update

I am not surprised
Today Akhona from DHL office JHB emailed me 2 numbers for DHL India
both the numbers are not in use - not going thru

DHL India is not even listening to DHL JHB -
what chances are there , they will listen to their customers



DHL Express
DHL Express's reply08 Sept 2022, 14:17
Official
Dear Fulesh,

Thank you for taking the time to post to us.

Please be advised that I just called the number that I sent you and i was able to get through to DHL Express in India. The numbers are in use, i have asked them to call the receiver.

Kind Regards,
 
Akhona Mvuza
Customer Care Executive ZA | DHL Express
 
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
FB
Fulesh B's update13 Sept 2022, 13:05
Reviewer Update
HELLO DHL

still no progress -
parcel still not received after 40 days


DHL Express
DHL Express's reply13 Sept 2022, 13:11
Official
Dear Fulesh,

Thank you for your post. We are working on the matter and destination has been advised to contact the consignee. We will advise once more feedback is received.

Again, we regret the inconvenience caused by this matter and will get it resolved as soon as possible.

Kindest regards
Avery Visagie
Customer Care Department | DHL South Africa
FB
Fulesh B's update13 Sept 2022, 13:27
Reviewer Update
DHL has been working on this matter since 40 days

DHL till todate has not contacted the consignee


DHL Express
DHL Express's reply13 Sept 2022, 13:31
Official
Dear Fulesh,

Thank you again for your post. I assure you that your concerns are noted and we are working on resolving the matter.

Kindest regards.
Avery Visagie
Customer Care Department | DHL South Africa
FB
Fulesh B's update14 Sept 2022, 14:31
Reviewer Update
Hello DHL

how long do we have to wait for our parcel ?
i am surprised by the SERVICE level from DHL


DHL Express
DHL Express's reply14 Sept 2022, 14:58
Official
Dear Fulesh,

The receiver needs to comply with the customs requirements for this shipment to be released and delivered. DHL India has been communicating with them on what is required for clearance, we are not able to deliver until customs requirements are met.

Kind Regards,
 
Akhona Mvuza
Customer Care Executive ZA | DHL Express
 
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa



FB
Fulesh B's update14 Sept 2022, 15:12
Reviewer Update
Dear AKHONA -

i can clearly see we going in circles
i have already explained this to you earlier several times

DHL india keep on sending emails to upload docs -
DHL india do not bother to phone
Docs has been uploaded more than 10 times in DHL portal
we have asked you for DHL india contact number - you guys have given numbers which does not go thru
we have asked DHL india to contact consignee - they do not call or contact
DHL india is part of your group - and yet - one hand does not know the other hand

in the digital era - DHL group do not reply or call
in the digital era- DHL want to automate - but for who - for the same customers who are not satisfied with their customer service

slowly but surely your customers will move away -



DHL Express
DHL Express's reply14 Sept 2022, 16:23
Official
Dear Fulesh,

We assure you of our best Services at all times and have provided you with regular updates regarding this shipment and the mandatory paperwork required to clear your shipment from Customs .  
Please note that we have responded to the above in great detail via email . 

Rgds,
 
DHL Customer Care department 
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
*** 
FB
Fulesh B's update14 Sept 2022, 19:41
Reviewer Update

DEAR DHL member

you have responded to us in great detail - this type of response means nothing
by you responding -are we able to resolve the query - NO
you took my money and with that trust you will deliver my parcel - and you didn't

return my parcel

DHL Sa or neither your other counter part in INDIA are willing to talk to us and able to resolve the matter

haven't seen such a *********** service in my life




FB
Fulesh B's update20 Sept 2022, 13:13
Reviewer Update
We are back to Square one
no response
still waiting to get a solution from NOSICELO


FB
Fulesh B's update23 Sept 2022, 18:09
Reviewer Update
Hello

we still waiting for a delivery

seems like DHL has misplaced the parcel
and they don't know how to resolve this


FB
Fulesh B's update04 Oct 2022, 11:31
Reviewer Update
Hello
last communication was with Nosicelo
thereafter nothing

Parcel sent Dated 6 AUG 2022 still not delivered



FB
Fulesh B's update27 Feb 2023, 14:41
Reviewer Update
I have tried calling Nosicelo from DHL


As a gesture of goodwill and in recognition of the inconvenience this matter has caused you , DHL would reimburse you the full freight charges , in addition we would also like to offer you a free of charge shipment ( Up to 2kgs , domestic / export freight charges only ) to anywhere in the World on the DHL Express Network . This offer is made without prejudice to DHL and should not be deemed to be an admission of liability by us.

this email was sent to me by Nosicelo on OCT 5 , 2022
DHL offered me a full refund [ which i have not received still ]

and DHL has offered additonal courier service up to 2 KG for FREE
i have emailed DHL on 18 Feb - no reply
i have emailed DHL today 27 Feb - no reply

I have called them - whole day showing busy

DHL would only reply when we post a complaint