BARE MINIMUM SERVICE.

I have an account with DHL Express and send shipments using them on a monthly basis. I have had an on-going issue with them for over a month now. I logged onto my online profile to look for two shipments sent in May that I need a shipment history, only to be told that you archive shipments on a 3-month basis for whatever reason.

So I have phoned in and chatted to their online service SEVERAL times for them to give me the run-around. They cannot find my Waybills (them alluding that it was never sent - even though it was packed up and they have HAPPILY charged me a large fee for such). They eventually found said Waybill but they cannot give me a shipment history as it is too old (utter bullocks).

Bottom line is that I paid a hefty fee for EXPRESS delivery, which they did not deliver on time as per the price I paid and my request. They cannot even give me proof of such because it is 'old'. I want my money back. Why must I pay for express delivery when DHL picks and chooses when they deliver things but will charge you the heavier price tag? Nick Murray, Jed Michaletos and their entire company should be embarrassed that their African leg of DHL is doing less than the bare minimum for their customers.

There is zero customer service, no reference provided so every time I phone in, I have to deal with a new service agent and start from the beginning.

AVOID DHL at any and ALL costs.