TV
Thuli V

1 reviews | Active since Jul 2011

24 Oct 2016, 09:41

Bad Service with DHL: AWB ***

<p>I was scheduled to recieve a package through DHL, they sent an invoice which I paid. I then had to call them on a daily basis because I was not recieving the package. I was later told I had to pay a fine because the supplier had understated the amount on the invoice, after calls and emails harrassing me to pay the fine I eventually decided to pay. Two weeks later I still havent recieved my package. DHL has decided to keep my package for readons unknown to me. </p>

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Replies (1)
DHL Express
DHL Express's reply24 Oct 2016, 12:06
Official

Dear Nokuthula,

Please accept my sincere apologies for the delay incurred on your shipment.

Kindly be advised that your parcel has been stopped by customs for an audit. I am sending you an email with all the details on their findings and what they require to finalize your case.

Regards,

Akhona Mvuza
Customer Care Executive Office