Bad service - no communication

You have had my parcel since the 30th June, I have emailed a few times but I never receive an actual answer to my questions. I want to know what is going on? I have asked was my entire parcel sent to be checked or was it just the 1 item that was an issue? if so where is the rest of my parcel goods as those can easily be ******. I want to know where all my items are and who is responsible if items go missing. I was promised delivery on the 1st July its now the 4th and I am still not being given any answers to my questions. I had to pay a lot in import fees for these goods; you owe me a proper explanation as to what is going on.

I need those items to leave Jhb today to be in Durban tomorrow. I need the items, even if you keep the one they want to check why is 1 item out of 5 holding back my delivery.

I am really annoyed.