Bad service from DHL mostly consistent ...

I had an order come in from overseas through wish.com. I was contacted by DHL (Aletta) to pay duty fees, which I did. I was then asked for proof of payment that I sent through. Then I was told that the company that had sent the item had under declared it, and that now, not only did I have to pay for additional amounts for duty fees - which was basically the same amount as the cost for the item, but now I had to pay penalty fees also that was a bit less than the amount of the item. I contacted wish.com to advise me on the matter and they refunded me for the item and apologized for any inconvenience. I then asked DHL to refund the duty fees that I initially paid as I no longer would be taking the item, and I would not be paying the penalty fees or additional duty fees. They simply told me that they could not issue a refund because of the penalty fees and that the shipment was still stopped by customs. This is after I had sent proof from wish.com that they had refunded me for the item. After the constant emails responded to usually in 2 days after queries and phone calls not returned, I have had enough of the lack of service, and I am certainly not here to beg for it either. This is also with managers and a director copied in ... so even if it seems like the 1 or 2 persons with actual customer care s****s would like to help, I always end up with the ones that are reluctant with a bad attitude (and could have avoided their managers being copied in if there was actual service) and are even mentioned by name on other hello peter complaints. I should have looked on hello peter first, then I would have been aware of what I was dealing with and getting into. Maybe if I was a company bringing something into the country, then maybe it would be different, maybe I would matter. But customer service seems to be a luxury to only a few. From my experience with DHL I would definitely not recommend them to anyone, including the confirmation of bad service I received from others and other companies, besides the complaints on hello peter. I will also be asking wish.com that any of the merchants that they use that I order anything from, to not use DHL as I would hate to relive this experience again.