IS
ISABEL S
1 reviews | Active since May 2013
12 Aug 2020, 10:26
Bad Service from DHL Contact Centre
Waybill number: ***
A very disappointed client; did a redirection for me to collect my shipment at 30 Peter Place. DHL took the parcel to Bryanston and returned to airport Eric a Supervisor. Redirection letter was e-mailed on the 4th of August. Today is the 12th of August. Apparently shipment was handed to Ram and will be deliver by close of business. I mean why would you hand shipment to Ram when client has requested to collect. Mind you it was not the first time; this is the second time in a roll. I think the call center agents needs training on how to treat clients; cause they lie I mean you can see the notes to their DHL portal.
A very dissatisfied client.
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DHL Express's replyOfficial
12 Aug 2020, 11:29Dear Isabel,
Please accept my apologies for any inconvenience caused by this incident.
Kindly be advised that Eric only received your request to hold the shipment for collection on the 10th. The shipment was already handed over to RAM on the 8th. I have checked with them and they confirmed that the shipment is out on delivery. I have sent you an email with for more details.
Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express ZA
Please accept my apologies for any inconvenience caused by this incident.
Kindly be advised that Eric only received your request to hold the shipment for collection on the 10th. The shipment was already handed over to RAM on the 8th. I have checked with them and they confirmed that the shipment is out on delivery. I have sent you an email with for more details.
Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express ZA
DHL Express's reply12 Aug 2020, 11:29
Official
Dear Isabel,
Please accept my apologies for any inconvenience caused by this incident.
Kindly be advised that Eric only received your request to hold the shipment for collection on the 10th. The shipment was already handed over to RAM on the 8th. I have checked with them and they confirmed that the shipment is out on delivery. I have sent you an email with for more details.
Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express ZA
Please accept my apologies for any inconvenience caused by this incident.
Kindly be advised that Eric only received your request to hold the shipment for collection on the 10th. The shipment was already handed over to RAM on the 8th. I have checked with them and they confirmed that the shipment is out on delivery. I have sent you an email with for more details.
Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express ZA