1 reviews | Active since Feb 2017
Bad service from DHL
<p>My parcel arrived from the US on 4 February 2017 at customs. After a week or two I mail the supplier which informed me that it is normal to wait that long.</p> <p>On Friday 17 February I received a sms from DHL informing me that they had problems contacting me.</p> <p>I phone DHL on Monday 20 February and received an e-mail, ********** to send prove of purchase.</p> <p>On Wednesday 22 February I phone again and was told that I used the wrong e-mail. I immediately send the info to the new address but received nothing back. (yet)</p> <p>I am worried about all the negative feedback from DHL and is afraid of holding fees been charged at customs caused by DHL not doing their job.</p>
Good day Willem,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will conduct a thorough investigation with regards to the clearance delay of your shipment.
Please kindly refer to the email provided above for further communication.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Good day Willem,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will conduct a thorough investigation with regards to the clearance delay of your shipment.
Please kindly refer to the email provided above for further communication.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express