1 reviews | Active since Jun 2018
Bad Service - Feedback
I had ordered an item from a website whom sent the package and DHL had updated the progress even via email up until the package hit South-Africa which has been in a black hole for the past 25 days. The customer response via email is absolutely ridiculous. It's services like this which shames my country. I'm more disappointed in my country than DHL at this point, even so, I don't think I will ever get that package.
Dear Ruan ,
Thank you for contacting DHL Express.
Please can you advise us on the tracking number that your shipment is transiting on ?
I suspect your shipment is not transiting with DHL Express service but Global mail - This service use's DHL to courier shipments into different countries, but upon arrival these parcels are handed over to your local post office for delivery .
I have forwarded you an e-mail to your personal address and await for your response.
Below are my direct contact details should you wish to get in contact with me.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Ruan ,
Thank you for contacting DHL Express.
Please can you advise us on the tracking number that your shipment is transiting on ?
I suspect your shipment is not transiting with DHL Express service but Global mail - This service use's DHL to courier shipments into different countries, but upon arrival these parcels are handed over to your local post office for delivery .
I have forwarded you an e-mail to your personal address and await for your response.
Below are my direct contact details should you wish to get in contact with me.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600