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busisiwe Z
1 reviews | Active since Dec 2015
20 Dec 2024, 10:14
Bad service
I am writing in regards with my 2 parcels that have been detained by Customs/DHL for over a month now. The tracking numbers for the parcels are ***
I have already been referred to SAHPRA, and it has been confirmed that no additional certificates are required for the clearance of my parcels. Despite this, the parcels remain detained, and I have not received any clearance regarding the cause of the delay or a resolution timeline. Given the extended delay, I would appreciate an urgent response and assistance in resolving this issue as soon as possible.
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DHL Express's replyOfficial
20 Dec 2024, 11:00Dear Busisiwe,
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa *** mydhl.express.dhl/za
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa *** mydhl.express.dhl/za
DHL Express's reply20 Dec 2024, 11:00
Official
Dear Busisiwe,
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa *** mydhl.express.dhl/za
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa *** mydhl.express.dhl/za