Bad service DHL

I have a shipment that I am waiting for coming from the UK into South Africa. I have called and spoken to customer service numerous times and although they try to help it just seems that they don’t know what is going on.

I ordered using express delivery (which I paid extra for to have it delivered within a few days). My estimated delivery date was 16th April and that was apparently the date that the parcel was handed over to the courier. I am still waiting for the delivery.

Customer service informed me that it was accidentally sent to Sandton instead of the Midrand branch. Now I am being informed that the origin country has been contacted to send images of the parcel. I don't understand WHY this is needed.

This is really unacceptable.I’m starting to think that my parcel might be missing? Its been almost 3 weeks since the shipment has been in the country and I still don’t actually know when I will be receiving it. Unacceptable service and I wont make use of your company again.