1 reviews | Active since Jul 2013
Bad Service and undue run around
I received a gift from overseas and it contained dried and preserved products, on following up with DHL regarding the parcel, it turned into a classical run around, arrogance second to nothing and poor service.
I vow never to deal with DHL ever again!
Dear Bonny,
It is with regret that your experience prompted you to contact us with a complaint.
Kindly be informed your shipment was physically inspected by Port Health and it was found that it is not compliant in terms of the labelling law in South Africa. A letter from the department of health has been sent to you, please provide the required information so we can assist with a resolution and delivery of your package.
Kind Regards,
Akhona Mvuza
Customer Care Executive
Dear Bonny,
It is with regret that your experience prompted you to contact us with a complaint.
Kindly be informed your shipment was physically inspected by Port Health and it was found that it is not compliant in terms of the labelling law in South Africa. A letter from the department of health has been sent to you, please provide the required information so we can assist with a resolution and delivery of your package.
Kind Regards,
Akhona Mvuza
Customer Care Executive