Bad service

Dear Talita Naude

Thank you for contacting DHL Express

Looking at the tracking number mentioned, CO***DE, I can confirm that your shipment is not moving within our DHL Express but rather as part of Global Mail , under the DHL Deutsche Post Banner.

Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. DHL Express is not in any way linked to any payment or transportation for this shipment

These shipments are handed over to the Local Postal services in each country to handle the delivery .

I’ve managed to track your shipments on the Global tracking system – You can contact Global Mail directly on *** to confirm the delivery status of your shipment . You may also further track your shipment with the South African Post Office on ***or to *** .

We assure you of our best Services at all times and wish you all the best in tracking your shipment

Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .

Best Rgds,

DHL Customer Care Department - ZA | DHL Express

DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa