Bad Service- 3 weeks of custom clearance?????

Hi, I'm reaching out for assistance with a package delivery issue. I have been waiting for my order for 3 weeks now. The status on the app keep on saying custom clearance, then exception, then transit then repeat the same over and over. I contacted one of the DHL agent, Phimdile Khumalo, who I was told was responsible of my package, she’s not giving clear answer. I've tried contacting others, but they're not providing a clear reason for the holdup. Can someone please help me resolve this issue and get my package delivered asap DHL!!! I paid for that package I need it!!!