1 reviews | Active since May 2019
Bad Service
I am not sure where to even start, seeing that its a months long struggle to get my stuff to me!!!
DHL is huge, we all know that! this is a very disappointing experience.
after 18 calls, 5 emails and 3 follow ups, guess what? not one response nor a phone call with regards to feedback,
every time i call i am being put on hold of long periods of time only to then be cut off, ( you guys will be paying my phone bill)
your service is of bad quality, my company uses you guys as our primary logistics supplier, i will be sure to make sure that changes really soon.
i keep calling you guys to find out what is going on with my parcel that should be delivered to me almost a month ago and no one can seem to assist ?
wake up! this is pathetic.
Thank you for taking my call.
Again, on behalf of DHL Express, I would like to apologize for the undoubted inconvenience and undue frustration caused by this matter.
As discussed, please expect an email from me shortly to provide me with your tracking number to look into the matter. Thank you in advance.
Regards.
Avery VisagieCustomer Care Executive
Thank you for taking my call.
Again, on behalf of DHL Express, I would like to apologize for the undoubted inconvenience and undue frustration caused by this matter.
As discussed, please expect an email from me shortly to provide me with your tracking number to look into the matter. Thank you in advance.
Regards.
Avery VisagieCustomer Care Executive
