GJ
Graeme J
1 reviews | Active since Apr 2018
08 Sept 2020, 15:27
Bad Service
It is impossible to get anyone at DHL to answer a phone call. nobody returns calls, nobody answers email. the phone can ring at an extension for 7 minutes and does not return to the switchboard. The staff, specifically Elaine, have a bad attitude in dealing with customers.
The switchboard operators are basically gate keepers protecting management from understanding the experience customers are subjected to.
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Replies (1)
DHL Express's replyOfficial
08 Sept 2020, 16:05Dear Graeme,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply08 Sept 2020, 16:05
Official
Dear Graeme,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole