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zanele M
1 reviews | Active since Aug 2015
26 Jun 2020, 09:54
Bad service
My package has been sitting on custom clearance for more than 10,no one is calling to give an update,when I call they keep on referring me or the phones rings non stop,I was holding for more than 35 minutes
Helpful (0)
Replies (2)0
Replies (2)
DHL Express's replyOfficial
26 Jun 2020, 17:29Dear Zanele,
Thank you for your post. please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and looking into is. Please allow me sometime to investigate the matter and get it resolved.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and looking into is. Please allow me sometime to investigate the matter and get it resolved.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply26 Jun 2020, 17:29
Official
Dear Zanele,
Thank you for your post. please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and looking into is. Please allow me sometime to investigate the matter and get it resolved.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and looking into is. Please allow me sometime to investigate the matter and get it resolved.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
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zanele M's updateReviewer Update
29 Jun 2020, 13:42Hi Avery
Thank you for looking into this, i manage to get hold of them after waiting for 25 minutes they requested a literature which was sent on Friday morning, i sent 2 emails already to *** checking if there is anything that i have to do so we can proceed but she has not yet responded
Thank you for looking into this, i manage to get hold of them after waiting for 25 minutes they requested a literature which was sent on Friday morning, i sent 2 emails already to *** checking if there is anything that i have to do so we can proceed but she has not yet responded
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zanele M's update29 Jun 2020, 13:42
Reviewer Update
Hi Avery
Thank you for looking into this, i manage to get hold of them after waiting for 25 minutes they requested a literature which was sent on Friday morning, i sent 2 emails already to *** checking if there is anything that i have to do so we can proceed but she has not yet responded
Thank you for looking into this, i manage to get hold of them after waiting for 25 minutes they requested a literature which was sent on Friday morning, i sent 2 emails already to *** checking if there is anything that i have to do so we can proceed but she has not yet responded