Bad service

<p>My parcel arrived on the 14th according to DHL shipping tracker on the system.. I saw a message then I called them they asked for ID number .. Then they said its fine. I called again spoke to Sherreen Banda with so much attitude she said I must wait for customs to update. I asked if that was it she said yes. I called again on the 20th as I had seen no movement and no one is calling me. I asked to speak to shereen the lady asked for my waybill in the meantime. Then she said she's putting me thru. The call got cut off and a few seconds later while trying to call back I see an email from her asking for proof of purchase. U see this means to me. She was suppose to inform me but failed to and instead of phoning me back she quickly sends an email as she didn't want t deal with me. Nevertheless I sent proof also sent another email 15min later if should I as the customer call in to check if she received the email or to find out the next step .. No response form ever. Dhl doesn't deliver for free, we pay for that service. Its also not cheap. I expert better customer service... A customer can not be running after you for you to deliver .. #i want that parcel delivered ASAP!! I can still take this further.. </p>