BAD SERVICE

<p>My son sent his mother a Birthday gift from the UK. It arrived in South Africa a day after been sent on the 19 July 2016. Since then we have been calling on a daily basis asking when the parcel would be delivered. The parcel was released on the Monday the 25 July 2016. After that it was stopped at Health Control, after a few days it was released and then the very next day it was stopped again. Since then we have received the answer every day that it was stopped. Friday the 29 July 2016 we were told that they needed a letter from the sender stating that the parcel had no commercial value. Today we are no further, now I am told that they need to find out who the case officer is for this parcel so that the letter can be passed on to this officer. I am told that as they do not work weekends it could take between 3 to 7 days to get a reply from the case worker. Wednesday the 3 August it will be two weeks and still no delivery.</p>