Bad service

<p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I have a package coming in from the Hong Kong. I was contacted by DHL on Wednesday 20 July to inform me that they need bank statement and invoice which I made that same day.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">.On thursday I called and was told that the payment was received and the package is in customs clearing, which usually takes 24 hours.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">Since then the status still says "Clearance event" with the same description of awaiting confirmation of payment.it been almost 2weeks now .. </p>