Bad Service

Good Morning<br> <br> I must say i am not impressed by the service i have received from DHL.<br> <br> There is a parcel that was sent for my nephew from Harare, Friday 22 May 2015. I got an sms saying it was in customs. I called them on Monday morning. The gentleman i spoke to said i need an SA ID so that it could be released from customs. I later spoke to a lady who told me the same info. I then asked how much the duty was and was told i couldn't get that info. I later managed to get a friend to assist. Then was told how much i had to pay. We made a cash payment on Monday around 3pm and sent it to pop email. Only on Tuesday morning when i made a follow up i was told the money had not reflected and the lady said it had just reflected after my call. Today is Wednesday and i have not received any update. We made a call this morning a movement will happen. Only when u call to check that's when some sort of movement happens. <br> <br> I must say i am very disappointed and this parcel was a present for my nephew's 21st birthday. But will wait for when they finally deliver. <br> <br> This is the 2nd time i have had bad experience. The other time was with the a driver. i guess no 3rd time after this.