CB
Charl B
1 reviews | Active since Oct 2019
27 Dec 2019, 05:01
bad service
my parents send a parcel to me from cape town overseas where I'm based and the parcel has been stuck in Dubai for a week. I called DHL and they first told me they have a back log. when I called a day later they told me they struggle to find a flight, no flight for a week? it's ludicrous. now. I've been told it will be here next week but they can't tell me exactly when. this is really bad service. my shipment number is *** we told them it's urgent but seems like DHL don't care. why pay so. much money for a courier service then?
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Replies (4)
DHL Express's replyOfficial
27 Dec 2019, 10:09Dear Charl,
Thank for writing to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received your complaint. Please allow me sometime to look into the matter and get it resolved. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Please expect an update from me shortly.
Kind regards.
Thank for writing to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received your complaint. Please allow me sometime to look into the matter and get it resolved. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Please expect an update from me shortly.
Kind regards.
Avery Visagie
Customer Care Executive
DHL Express's reply27 Dec 2019, 10:09
Official
Dear Charl,
Thank for writing to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received your complaint. Please allow me sometime to look into the matter and get it resolved. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Please expect an update from me shortly.
Kind regards.
Thank for writing to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received your complaint. Please allow me sometime to look into the matter and get it resolved. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Please expect an update from me shortly.
Kind regards.
Avery Visagie
Customer Care Executive
CB
Charl B's updateReviewer Update
27 Dec 2019, 12:22please the parcel is very urgent and I need it asap. I don't believe the excuse that there's no flights available for a whole week and they can't even tell me when it will be here.
CB
Charl B's update27 Dec 2019, 12:22
Reviewer Update
please the parcel is very urgent and I need it asap. I don't believe the excuse that there's no flights available for a whole week and they can't even tell me when it will be here.
DHL Express's replyOfficial
27 Dec 2019, 13:35Hi Charl,
The shipment is released and en-route to the delivery facility.
Kind regards.
The shipment is released and en-route to the delivery facility.
Kind regards.
Avery Visagie
Customer Care Executive
DHL Express's reply27 Dec 2019, 13:35
Official
Hi Charl,
The shipment is released and en-route to the delivery facility.
Kind regards.
The shipment is released and en-route to the delivery facility.
Kind regards.
Avery Visagie
Customer Care Executive
CB
Charl B's updateReviewer Update
28 Dec 2019, 05:58I see on the DHL. website the shipment is on hold again in Dubai! when will I ever receive my parcel? I told DHL so many times it's urgent but they clearly don't understand this statement. first they released my parcel now it's on hold again? please explain this to me as a matter of urgency
CB
Charl B's update28 Dec 2019, 05:58
Reviewer Update
I see on the DHL. website the shipment is on hold again in Dubai! when will I ever receive my parcel? I told DHL so many times it's urgent but they clearly don't understand this statement. first they released my parcel now it's on hold again? please explain this to me as a matter of urgency