BAD *********** SERVICE
<p>i had a parcel which was delivered on time to South Africa, however DHL Cape Town never bothered to do a follow up on the parcel until i recieved messages from the sender and i did the tracking only to find out the parcel is been here in Cape Ton South Africa and needed to be cleared. i contacted DSHL Cape Town for the qoute/billing needed to be settlked and i did settled the debt. A day after i recieved a notification that my parcel will be delivered, i waited for the parcel for two full days yet no delivery, this morning I recieve an email stating that the goods will be sent to the sender because no recipient at home for to recieve the delivery. I called DHL for the parcel tdoing tracking on it and apperantly the parcel is still here in Cape Town and they're only still going to do the delivery today . And this is not a first time experience with DHL. If DHL doesnt want to deliver to black communities hen they must not offer their services to.</p>
Good afternoon Phakama,
Please accept our sincere apologies for the delay in delivery of your shipment.
Your shipment was handed over to our Third Party that delivers in the area of your address. They have attempted delivery and found there was no one at home.
The shipment is out with the courier for delivery again today. I have requested they call you before they deliver.
Please refer to your emails for further communication.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Good afternoon Phakama,
Please accept our sincere apologies for the delay in delivery of your shipment.
Your shipment was handed over to our Third Party that delivers in the area of your address. They have attempted delivery and found there was no one at home.
The shipment is out with the courier for delivery again today. I have requested they call you before they deliver.
Please refer to your emails for further communication.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
