1 reviews | Active since Oct 2011
Bad import services cape Town
My item has landed on 27 august in Cape Town . Today is the 31st August and I still don't have any feedback on my parcel every time I call they tell me that imports department will mail you a invoice to day is day four and sent a EMAIL to Mr MULONDI AND STILL NO RESPONSE FROM THEM OR THERE TEAM
Dear Jameel,
Thank you for taking my call and for bringing the matter to our attention.
Please accept my sincere apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and will put measures in place that same does not happen again.
As per our discussion, I will arrange that the shipment arrival notification (invoice) is emailed as soon as possible. please let me know once you have made payment. Also note, once payment has been received the shipment will be submitted for clearance to customs, this process can take anything from 2 to 48 hours and sometimes longer.
Please expect an update from me before 12 noon today.
Kind regards
Avery Visagie
Customer Care Executive
Dear Jameel,
Thank you for taking my call and for bringing the matter to our attention.
Please accept my sincere apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and will put measures in place that same does not happen again.
As per our discussion, I will arrange that the shipment arrival notification (invoice) is emailed as soon as possible. please let me know once you have made payment. Also note, once payment has been received the shipment will be submitted for clearance to customs, this process can take anything from 2 to 48 hours and sometimes longer.
Please expect an update from me before 12 noon today.
Kind regards
Avery Visagie
Customer Care Executive