AK
Arie K
1 reviews | Active since Jun 2018
14 Sept 2020, 20:41
BAD Experience! DHL Express does not communicate, decides to return "package" to Amazon.
I ordered a GAVR-8A AVR Generator Automatic Voltage Regulator Module 8A AVR from Amazon Ordered on September 6, 2020 Order# ***, Amazon confirmed shipment on September 10th. DHL Express confirmed delivery is on its way on September 10th, Waybill ***. On September 13 @ 13h03 I received an email from DHL Express informing me that the item was being delivered. I rep**** to the email at 13h30 informing DHL Express to change the delivery address to my home address as that is my work address. No reply was received. The driver contacted me by phone, I informed him of the address change, he requested a pin location. At 15h55 I met him close to our location en route. He provides me with the package the size of an A4 page, about 1mm thick, Amazon dimension states 5.2 x 3.6 x 2.3 inches. At 18h38 I informed DHL Express of this requesting assistance to resolve the problem, no reply nor any phone call was received. September 14 @ 19h48 I received a promotional email from Amazon. I logged in to complain to Amazon, only to be shocked by the status of my order "Cancelled We’re sorry there was an issue with your delivery. The package is being returned, and we will issue a refund within 3 - 5 business days after the return is processed. ....... Pathetic SERVICE DHL & AMAZON
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Replies (5)0
Replies (5)
DHL Express's replyOfficial
15 Sept 2020, 09:11Dear Arie Kruger
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply15 Sept 2020, 09:11
Official
Dear Arie Kruger
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
AK
Arie K's updateReviewer Update
16 Sept 2020, 22:36Busisiwe Sithole, the 24 hours you requested on my watch expired some hours ago ... where is my AVR I ordered and paid for? I thought DHL is (was) the experts in delivery, this is getting more and more pathetic.
AK
Arie K's update16 Sept 2020, 22:36
Reviewer Update
Busisiwe Sithole, the 24 hours you requested on my watch expired some hours ago ... where is my AVR I ordered and paid for? I thought DHL is (was) the experts in delivery, this is getting more and more pathetic.
DHL Express's replyOfficial
17 Sept 2020, 09:53Dear Arie ,
Hope this Mail finds you well
Please be advised our Customer Care Executive Leboza sent you the email , please see below
'***' <***>Subject: AWB:***Dear Arie I trust this mail finds you well. I seem to be having connection problem on the phone I do apologize for that. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services. Please find my details below and feel free to contact me when the replace package has been sent to you so I can monitor the delivery of your shipment. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.Thank you. Lebogang Leboza MadihlabaCustomer Care Executive DHL Express – South AfricaDHL HouseCnr: Fabriek and Van Acht StreetsIsando, Gauteng, 1600Telephone: +***6Fax: +2786 710 *** Please call ***for:Bookings | Tracking | Customs | Paperwork | Packaging]
I have requested her to contact urgently.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
Hope this Mail finds you well
Please be advised our Customer Care Executive Leboza sent you the email , please see below
'***' <***>Subject: AWB:***Dear Arie I trust this mail finds you well. I seem to be having connection problem on the phone I do apologize for that. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services. Please find my details below and feel free to contact me when the replace package has been sent to you so I can monitor the delivery of your shipment. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.Thank you. Lebogang Leboza MadihlabaCustomer Care Executive DHL Express – South AfricaDHL HouseCnr: Fabriek and Van Acht StreetsIsando, Gauteng, 1600Telephone: +***6Fax: +2786 710 *** Please call ***for:Bookings | Tracking | Customs | Paperwork | Packaging]
I have requested her to contact urgently.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply17 Sept 2020, 09:53
Official
Dear Arie ,
Hope this Mail finds you well
Please be advised our Customer Care Executive Leboza sent you the email , please see below
'***' <***>Subject: AWB:***Dear Arie I trust this mail finds you well. I seem to be having connection problem on the phone I do apologize for that. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services. Please find my details below and feel free to contact me when the replace package has been sent to you so I can monitor the delivery of your shipment. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.Thank you. Lebogang Leboza MadihlabaCustomer Care Executive DHL Express – South AfricaDHL HouseCnr: Fabriek and Van Acht StreetsIsando, Gauteng, 1600Telephone: +***6Fax: +2786 710 *** Please call ***for:Bookings | Tracking | Customs | Paperwork | Packaging]
I have requested her to contact urgently.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
Hope this Mail finds you well
Please be advised our Customer Care Executive Leboza sent you the email , please see below
'***' <***>Subject: AWB:***Dear Arie I trust this mail finds you well. I seem to be having connection problem on the phone I do apologize for that. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services. Please find my details below and feel free to contact me when the replace package has been sent to you so I can monitor the delivery of your shipment. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.Thank you. Lebogang Leboza MadihlabaCustomer Care Executive DHL Express – South AfricaDHL HouseCnr: Fabriek and Van Acht StreetsIsando, Gauteng, 1600Telephone: +***6Fax: +2786 710 *** Please call ***for:Bookings | Tracking | Customs | Paperwork | Packaging]
I have requested her to contact urgently.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
AK
Arie K's updateReviewer Update
20 Sept 2020, 16:42Busisiwe Sithole, Today is the 20th of September 2020, 7 days later, no call, no sms, no email, nothing, lutho, niks ..... Lebogang Leboza Madihlaba Customer Care Executive DHL Express – South AfricaDHL HouseCnr: Fabriek and Van Acht StreetsIsando, Gauteng, 1600Telephone: +**********6Fax: +2786 710 *********** Please call **********for:Bookings | ????
PATHETIC SERVICE, INSIZAKALO EDABUKISAYO, PATETIESE DIENS.
This is not what one expects from a German International company...
PATHETIC SERVICE, INSIZAKALO EDABUKISAYO, PATETIESE DIENS.
This is not what one expects from a German International company...
AK
Arie K's update20 Sept 2020, 16:42
Reviewer Update
Busisiwe Sithole, Today is the 20th of September 2020, 7 days later, no call, no sms, no email, nothing, lutho, niks ..... Lebogang Leboza Madihlaba Customer Care Executive DHL Express – South AfricaDHL HouseCnr: Fabriek and Van Acht StreetsIsando, Gauteng, 1600Telephone: +**********6Fax: +2786 710 *********** Please call **********for:Bookings | ????
PATHETIC SERVICE, INSIZAKALO EDABUKISAYO, PATETIESE DIENS.
This is not what one expects from a German International company...
PATHETIC SERVICE, INSIZAKALO EDABUKISAYO, PATETIESE DIENS.
This is not what one expects from a German International company...
AK
Arie K's updateReviewer Update
01 Oct 2020, 07:15So Busisiwe on behalf of your MD and Lebogang Leboza Madihlaba Customer Care Executive DHL Express, where is my AVR parcel, according to Amazon it should have been delivered on the 29th? Maybe it is a new trend and standard not to care about your clients, but frankly, your customers are the key to your business, but ag don't worry, you won't understand that...... I demand my PARCEL as I do, of which I've already paid for in full, from you DHL..
AK
Arie K's update01 Oct 2020, 07:15
Reviewer Update
So Busisiwe on behalf of your MD and Lebogang Leboza Madihlaba Customer Care Executive DHL Express, where is my AVR parcel, according to Amazon it should have been delivered on the 29th? Maybe it is a new trend and standard not to care about your clients, but frankly, your customers are the key to your business, but ag don't worry, you won't understand that...... I demand my PARCEL as I do, of which I've already paid for in full, from you DHL..