SR
SAMMIE R
1 reviews | Active since Aug 2014
31 Mar 2015, 17:57
BAD, DISGUSTING AND DISSAPONTING SERVICE
I RECEIVED A REQUEST FROM KGOMOTSO MAWASHA REQUESTING FOR A COMMERCIAL INVOICE FROM ME SEND TO THEM SINCE MY PARCEL WAS STOPPED FOR DELIVERY AT CUSTOM. I DID ALL OF THE AND NOBODY BOTHERED TO CONFIRM IF THEY HAVE RECEIVED IT OR ACKNOWLEDGED MY EMAIL. I THEN HAD TO SEND MY EMAIL READ REPORT SO THAT KGOMOTSO CAN SEE THAT I AM AWARE THAT SHE READ MY EMAIL BUT NOT BOTHER TO RESPOND THEN SHE DECIDED TO RESPOND AND SHIFT THE BLAME TO NANDI HLATSWAYO WHO TO DATE NEVER CONTACTED ME OR RESPOND TO MY EMAIL.<br> <br> I HAVE SEND THEM INVOICE, PAID CUSTOM DUTIES BUT NOW HAVE TO BEG DHL TO DELIVER MY PARCEL OR GIVE ME FEEDBACK. YOUR SERVICE IS A DISGRACE TO SAY THE LIST. I WANT MY PARCEL AS IN YESTERDAY.
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Replies (1)
DHL Express's replyOfficial
08 Apr 2015, 07:22Hello Atlegang03,
Thank you for contacting DHL Express..
I do apologize for the delayed response and experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I had attempted to contact you on: *** to no avail. As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL. I believe the parcel has been delivered and all is now sorted.
Please do not hesitate to contact me should you require further assistance.
Regards
Akhona Mvuza
Customer Care Executive
Thank you for contacting DHL Express..
I do apologize for the delayed response and experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I had attempted to contact you on: *** to no avail. As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL. I believe the parcel has been delivered and all is now sorted.
Please do not hesitate to contact me should you require further assistance.
Regards
Akhona Mvuza
Customer Care Executive
DHL Express's reply08 Apr 2015, 07:22
Official
Hello Atlegang03,
Thank you for contacting DHL Express..
I do apologize for the delayed response and experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I had attempted to contact you on: *** to no avail. As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL. I believe the parcel has been delivered and all is now sorted.
Please do not hesitate to contact me should you require further assistance.
Regards
Akhona Mvuza
Customer Care Executive
Thank you for contacting DHL Express..
I do apologize for the delayed response and experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I had attempted to contact you on: *** to no avail. As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL. I believe the parcel has been delivered and all is now sorted.
Please do not hesitate to contact me should you require further assistance.
Regards
Akhona Mvuza
Customer Care Executive