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lola.pony lola.pony

1 reviews | Active since Sept 2016

26 Jun 2019, 14:59

Bad Customer Service - Keith Meyer - Very Disappointed

Good Day,

I would like to make a formal complaint about the Keith Meyer from DHL South Africa Customs Clearance.

He has not done his job since my package arrived in Johannesburg, South Africa on the 12th of June 2019. Today, on the 26th of June, I am yet to receive my package and Keith Meyer has not communicated with me to say why there is a delay.

I am very disappointed in the customer service from this department as I have been calling daily since the 12th of June. I paid extra for a quick delivery as this urgent package. I would like DHL to refund the money paid and refund the cost of the calls to the DHL.

Hoping for better customer service in the future!!!!

0
Replies (1)
DHL Express
DHL Express's reply26 Jun 2019, 19:06
Official
Dear Loren,

Thank you for contacting DHL Express.

Please accept our sincerest apologies regarding the manner in which this matter has been handled .

The consignment is currently delayed with Port Health Customs  due to the contents of shipment - "cosmetics ".

Port Health Services monitors and evaluates all foodstuffs, cosmetics, disinfectants, hazardous substances and medicines entering South Africa.  Port Health has requested additional supporting documentation to assist with releasing the consignment from Customs .

In as much as we endeavor for positive Customer experience's , we do not control the Customs clearance process.

I have escalated the matter internally with the relevant team , and will be sure to be in contact again tomorrow with additional updates on the matter .

We are on it !

Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
 

DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
 
Telephone:            +***1
Fax:                         +***7

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