MK
Michelle K
1 reviews | Active since Dec 2022
23 Sept 2025, 08:16
Bad customer service
Im not happy with your service shipment was fetch on the 16 Sep 2025 estimates of delivery was 19 sep i track the shipping its on hold i call the call center the problem is the document i sent them again on Friday i call again asking why the shipment is on hold the document i ask what is wrong they tell me i resend Monday 22 shipment still on hold i call again they say they did not receive my email i resend again later on the shipment is on i send and email again asking why the shipment is on hold its Tuesday today i have no response from you guys its this how you treat your customers
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DHL Express's replyOfficial
23 Sept 2025, 09:20Good Morning Michelle
I hope you are well.
Thank you for bringing this issue to our attention.
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. Please rest assured that the matter is being handled with urgency, and we have already engaged the appropriate department to address it.
We are committed to providing you with the highest level of service and will follow up with you within the next two hours with an update.
Thank you for your patience and understanding.
DHL International Pty Ltd t/a DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***
DHL Express's reply23 Sept 2025, 09:20
Official
Good Morning Michelle
I hope you are well.
Thank you for bringing this issue to our attention.
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. Please rest assured that the matter is being handled with urgency, and we have already engaged the appropriate department to address it.
We are committed to providing you with the highest level of service and will follow up with you within the next two hours with an update.
Thank you for your patience and understanding.
DHL International Pty Ltd t/a DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***