Bad customer service

Item: DHL Express
Rating: 1
Author: nomalady S

Hi i made a purchase back in October 2020 fast forward February 2021 its still not delivered according to the tracking information it departed from the local distribution centre its been like that since December, calls remain unanswered and nobody bothers to contact me I am not plea*** with the level of service i have got from dhl its actually non-existent as a first time customer i am not impressed and will never recommend the service to anyone!!

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Replies (1)

DHL Express's replyOfficial

12 Feb 2021, 07:46

Dear Nomalady

Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.

Please hold for an update before close of business today.

Regards.
Customer Care Department | DHL Express

DHL Express's reply12 Feb 2021, 07:46

Official

Dear Nomalady

Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.

Please hold for an update before close of business today.

Regards.
Customer Care Department | DHL Express