bad customer service by DHL and Customs ORT

<p>My parcel arrived on the 8th of December it is now the 5th of Jan. Firstly when its stopped by customs no one notifys u all it says on the status "clearance delay" after numerous times of trying to contact them I was told I needed to submit Docs. 3 days later I phoned AGAIN to check if they received it and to check status,then I was told it needs to be sent in a PDF format. I sent it again . I kept phoning days later they tell me I need to right a letter again as I didn't have order form. Days went pass again its me phoning , I was passed from one person to another until I asked for a manager. They sent me an invoice of which I was charged R695 I was told Customs need 3-7 working days for a turnaround to release parcel. I have been phoning and sending emails.3- 7 days has turned into a month.. I know part of this is customs pathetic service but I'm DHL's customer. As a dhl customer I expect them to sort out these problems. They need to play they part as I trust they encounter these type of problems on a daily basis of which they havent. They communication sucks, and even has the ordesity to tell u "if u don't hear from me it means I have no feedback for u" </p>