lM
linda M
1 reviews | Active since Sept 2018
26 Jan 2021, 20:46
Bad customer service
I booked a collection to be done from the USA, paid in full did everything, 2 days later I had to be told the collection will not be done because the person they are collecting from does not understand English properly. After exchanging few emails with Manqoba Mwendane who was a bit rude I am still left in the dark not knowing if my collection will be done or not yet I provided all the details they require for collection to be done.
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DHL Express's replyOfficial
29 Jan 2021, 07:55Dear Linda,
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we would like to get the matter resolved for you. One of our Customer Care Executives will be in contact with you before 11H00 today.
Kindly have your DHL Express reference number for the collection ready for us.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we would like to get the matter resolved for you. One of our Customer Care Executives will be in contact with you before 11H00 today.
Kindly have your DHL Express reference number for the collection ready for us.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply29 Jan 2021, 07:55
Official
Dear Linda,
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we would like to get the matter resolved for you. One of our Customer Care Executives will be in contact with you before 11H00 today.
Kindly have your DHL Express reference number for the collection ready for us.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we would like to get the matter resolved for you. One of our Customer Care Executives will be in contact with you before 11H00 today.
Kindly have your DHL Express reference number for the collection ready for us.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express