YB
Yolandi B
1 reviews | Active since May 2025
06 May 2025, 10:37
Bad customer service
You don't get any customer service from them, I have been asking for a tax invoice regarding a shipment for the last 2 months and no reply, when you try to phone them, they pick up the phone and then there is silence. I work for a company, and I did tell our logistic team to never use DHL Express again.
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Replies (1)
DHL Express's replyOfficial
06 May 2025, 11:08Good Morning
I hope you are well.
Thank you for bringing this issue to our attention.
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours. \
Kind Regards,
Ntombi Zwane
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***
DHL Express's reply06 May 2025, 11:08
Official
Good Morning
I hope you are well.
Thank you for bringing this issue to our attention.
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours. \
Kind Regards,
Ntombi Zwane
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***