BAD CUSTOMER SERVICE

On 4 June 2018 afternoon, I received my parcel from DHL worldwide. My parcel was damaged on the sides of the handle and I immediately reported the matter. They gave me a ref. number and promised someone would call me the next day. Next day I called to check what the next process is, I'm told that someone by the name of Mbhekeni would call me. Mbhekeni sent me email requesting pictures of the parcel, I sent to him but no call. I call someone put me on hold, asked for waybill number, I told him He must please put me through Mbhekeni. He decides to put me on hold forever until i put the phone down. If this is the kind of service from them to the customers who by the way without them, there would be no job, I DO NOT NEED THEM TO DELIVER ANYTHING TO ME VIA ANY SUPPLIER I USE. CAN SOMEBODY CALL ME AND TELL ME WHEN ARE THEY FETCHING THE DAMAGED GOODS AND GIVE ME QUALITY PARCEL I ORDERED WITH TIMELINES!!!!!