1 reviews | Active since Nov 2014
BAD CUSTOMER SERVICE
<p>I was sent a shipment of synthetic hair from China worth 18 USD (approx. 250 ZAR). DHL invoiced me 5700 ZAR (approx. 400USD) in duties and VAT. This is clearly incorrect. After trying for hours to get through to the customer service centre, I encountered an agent who could not explain to me the basis of the calculation. I requested that she send the shipment back to the appropriate department/individuals for recalculation on 05 December 2016. This was not done. I called in again on 06 December 2016 and I spoke with another agent who requested me to send proof-of-purchase to ********** This e-mail address does not work - none of my e-mails have gone through. I've tried calling in multiple times again and the phonelines seem to have stopped working.</p> <p>Terrible</p>
Dear Maanda,
Thank you for bringing the complaint to our attention.
I have forwarded your complaint to our Imports Manager to address and off line i have forwarded you an email with my details as i will be handling your query.
I must apologize that you have not been able to get the information needed for the clearance and i will ensure that this is actioned urgently.
Regards
Nicole Pietersen
Customer Care Executive Office
Dear Maanda,
Thank you for bringing the complaint to our attention.
I have forwarded your complaint to our Imports Manager to address and off line i have forwarded you an email with my details as i will be handling your query.
I must apologize that you have not been able to get the information needed for the clearance and i will ensure that this is actioned urgently.
Regards
Nicole Pietersen
Customer Care Executive Office
Dear Maanda,
Thank you for bringing the complaint to our attention.
I have forwarded your complaint to our Imports Manager to address and off line i have forwarded you an email with my details as i will be handling your query.
I must apologize that you have not been able to get the information needed for the clearance and i will ensure that this is actioned urgently.
Regards
Nicole Pietersen
Customer Care Executive Office
Dear Maanda,
Thank you for bringing the complaint to our attention.
I have forwarded your complaint to our Imports Manager to address and off line i have forwarded you an email with my details as i will be handling your query.
I must apologize that you have not been able to get the information needed for the clearance and i will ensure that this is actioned urgently.
Regards
Nicole Pietersen
Customer Care Executive Office
Dear Maanda,
Thank you for bringing the complaint to our attention.
I have forwarded your complaint to our Imports Manager to address and off line i have forwarded you an email with my details as i will be handling your query.
I must apologize that you have not been able to get the information needed for the clearance and i will ensure that this is actioned urgently.
Regards
Nicole Pietersen
Customer Care Executive Office
Dear Maanda,
Thank you for bringing the complaint to our attention.
I have forwarded your complaint to our Imports Manager to address and off line i have forwarded you an email with my details as i will be handling your query.
I must apologize that you have not been able to get the information needed for the clearance and i will ensure that this is actioned urgently.
Regards
Nicole Pietersen
Customer Care Executive Office