ZD
Zanele D
1 reviews | Active since Jan 2015
24 Mar 2015, 11:56
Bad customer service
Got a call from a rude woman called Michelle from DHL telling me that I have a customs invoice that I must pay she was impatient and was not willing to answer questions. I have called DHL 3 times this morning and I have not received the invoice and I know my goods have arrived in Johannessburg no one is willing to give me an email address this is the worst service I have ever received from DHL
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Replies (1)
DHL Express's replyOfficial
24 Mar 2015, 12:25Hello Nashesmom,
As per our telephonic conversation on your mobile *** i will assist in getting you the invoice and i will email it directly to your email address so that payment can be done and your shipment can be cleared.
I do apologize for the bad service you have received and i will also be taking that up with a supervisor.
Kind Regards
Nicole Pietersen
Key Accounts Executive
As per our telephonic conversation on your mobile *** i will assist in getting you the invoice and i will email it directly to your email address so that payment can be done and your shipment can be cleared.
I do apologize for the bad service you have received and i will also be taking that up with a supervisor.
Kind Regards
Nicole Pietersen
Key Accounts Executive
DHL Express's reply24 Mar 2015, 12:25
Official
Hello Nashesmom,
As per our telephonic conversation on your mobile *** i will assist in getting you the invoice and i will email it directly to your email address so that payment can be done and your shipment can be cleared.
I do apologize for the bad service you have received and i will also be taking that up with a supervisor.
Kind Regards
Nicole Pietersen
Key Accounts Executive
As per our telephonic conversation on your mobile *** i will assist in getting you the invoice and i will email it directly to your email address so that payment can be done and your shipment can be cleared.
I do apologize for the bad service you have received and i will also be taking that up with a supervisor.
Kind Regards
Nicole Pietersen
Key Accounts Executive