1 reviews | Active since Oct 2018
Bad Behaviour from DHL Employees
l was driving on Rivonia Road 10h00 when all of a sudden a DHL truck driver tried to overtake me from the left lane and bumped into my front fender causing me to lose control of my vehicle.Luckily there was no oncoming vehicle as he ended up on the next line from mine.
An accident can happen anytime but what l found most disturbing was their behaviour (3 guys) after the accident.First they blamed me for driving slow with vulgar language and there after they started to throw insults. l have used and recommende a lot of clients to DHL Company and l was deeply shocked that after being driven into in which l could have lost my life the three gentlemen kept throwing insults and was saved by the police who came into the scene. l have opened a case against the three masketeers.DHL is a big brand and they must educate their staff about mannerism towards other beings.ln future l wont be using this brand..
Dear Petros,
Thank you for contacting DHL Express.
We apologise if your recent interaction with us was not as seamless as we would have wanted it to be .
I can assure you that this is not the level of Service that DHL Prides itself in and Thank you for taking the time to bring this incident to our attention to ensure that the responsible individuals are addressed internally .
I have forwarded you an e-mail to your personal e-mail address. Kindly respond with the Vehicle registrations number so we are able to investigate this thoroughly with our courier ?
Once again , we apologise sincerely regarding the undoubted inconvenience caused by this matter and look forward to an opportunity of renewing your Faith in our Network.
Please find my details below should you need to contact me directly .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Petros,
Thank you for contacting DHL Express.
We apologise if your recent interaction with us was not as seamless as we would have wanted it to be .
I can assure you that this is not the level of Service that DHL Prides itself in and Thank you for taking the time to bring this incident to our attention to ensure that the responsible individuals are addressed internally .
I have forwarded you an e-mail to your personal e-mail address. Kindly respond with the Vehicle registrations number so we are able to investigate this thoroughly with our courier ?
Once again , we apologise sincerely regarding the undoubted inconvenience caused by this matter and look forward to an opportunity of renewing your Faith in our Network.
Please find my details below should you need to contact me directly .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600