1 reviews | Active since Sept 2017
Bad basic client service and aftercare
('Tracy Mitchell (DHL ZA)' ********** 'Nosicelo Manentsa (DHL ZA)' ********** 'zaccount' **********
Good Morning Ladies,
It is April, which means I have to get my papers ready to submit to SARS!! I have been mailing and asking nicely for 2 weeks now and I am reaching boiling point. Please supply me with an invoice with my VAT no on dated 22/03/2018! All the documents have been mailed and filled in numerous times. Tracy responded that my VAT no is on the system but not pulling through and referred it to the technical side and after that I'm being flat ignored. This happens every single time!
Secondly I need my SHIPPING PAPERS PLEASE!!!!!!!!!!!!!!!!!!
I have a very upset client in Germany that was supposed to be paid last month already but because of the poor client service at DHL I could not make the payment yet. It is a standard thing and not some special service for goodness sake. The shipping papers are either delivered with the package or emailed directly after delivery!!!!!!!
It’s the one bad client service experience after the other with DHL and I have had it now!
Good morning Heidi,
Thank you for contacting DHL Express and would like to apologise for the delay and the inconvenience that stems from it.
I have looked at the progress of your voucher of correction and have liaised with the consultants and department you have been dealing with. I kindly ask that you provide me with a moment to further investigate in order to explain why you have not been assisted yet and also hasten the process in order to resolve this as soon as possible.
kindly allow me to contact you prior to 15:00 today to advise you accordingly
Regards
Mulondi Dzebu
Customer Care Executive
Good morning Heidi,
Thank you for contacting DHL Express and would like to apologise for the delay and the inconvenience that stems from it.
I have looked at the progress of your voucher of correction and have liaised with the consultants and department you have been dealing with. I kindly ask that you provide me with a moment to further investigate in order to explain why you have not been assisted yet and also hasten the process in order to resolve this as soon as possible.
kindly allow me to contact you prior to 15:00 today to advise you accordingly
Regards
Mulondi Dzebu
Customer Care Executive