BAD BAD BAD EXPERIENCE WITH THIS DHL International

BAD BAD BAD EXPERIENCE WITH THIS COMPANY!!!

This was definitely the first & last time I'll be using DHL for any shipments, they don't make any effort solving a problem they created!!

My package was sent back to Madrid on the 07/02/2021 after I have already paid the import DUTIES & VAT and was told that the sender requested that the package should be returned without giving my any prove, just kept on telling me this story.

After many calls and emails I've manage to speak to a manager (Charles Mbamba) who also told me the same story and that I won't get refunded for the FEES paid but should pay for the import DUTIES & VAT AGAIN as it now have a new WayBill number and told me with a big attitude that this is my problem, not theirs.

So after many fights, DHL eventually discovered that they made the mistake and that it was DHL France who messed up the package in the first place. My package is now more than a week late and still no effort from DHL trying to speed up the process

Even when I track the WayBill number it now tells me that there is missing paperwork from the sender, but according to the supplier they have spoken to DHL and was told that there isn't any outstanding paperwork required from them.

So this is to the managers at DHL , may you be treated the same way you treat your client.