Bad attitude

<p>On 20th July I called DHL courier services for parcel collection. I arranged collection for 21st July and I was asked what contents insurance was moving. I said suitcase with clothing and personal items and other mention of items that are not allowed in the suitcase. </p> <p>Dhl came to collect delivery and the following day parcels were brought back and card was left at the door as therequested was no one at home. </p> <p>I called dhl to enquire about the card and I was told I had perfumes in my suitcases which are not allowed therefore I need to take them out. </p> <p>I drove to Eastleigh to remove them but when I got there it was a different story where I got attitude combined with ******. It was around 1730 on 22/7 when I got there. I waited for a full hour ringing the bell and there was no one in the front desk. Eventually a lady staff member appeared from other doors and took the card. Sitting there in a sofa,there was no communication the lady was talking to the computer. There came a white bloke who brought his parcel for delivery. The lady attended the guy whilst I am sitting on the sofa waiting for her service . The white guy left and the lady to get my suitcases. I told this lady that I am only coming to remove perfumes as I was told when I called for enquiry. This lady told me to take away back home my suitcase just to take out perfume and then start from the scratch arranging a new collection. This is something I could do here at Eastleigh dhl office but she made me to travel back to Portsmouth and bring suitcases back to Eastleigh. On top of what I paid to dhl I had to hire a taxi to take suitcases back to Eastleigh. </p> <p>I had 3 pieces of items to be delivered, one was despatched. Why separating somebody's pieces. What is the point of sending 1 item if 2 items have a query </p>