BAD AND UNPROFESSIONAL SERVICE BY DHL INTERNATIONAL SA

This is the timeline of my ********** experience with DHL International South Africa. Handed in at Auckland, New Zealand on 21st September 2020. My son paid extra so that the parcel could be delivered within 7 days as it was a birthday gift for myself and my grandson. Customs payment was made by myself on 30th September. Parcel eventually received on 14th October 2020. In between payment being made and parcel being received I dealt with at 4 or 5 different employees of DHL SA who all had conflicting information i.e. Parcel returned to NZ, parcel in Hongkong, parcel in Dubai, parcel in SA. The online tracking system is as much use as an ashtray on a motorbike. Then i had 2 different requests to submit banking details for a refund of custom payment. Its impossible to speak to anyone as phones go unanswered and despite numerous emails from myself no one from DHL has ever bothered to phone me. In conclusion, this has been the most frustrating and unprofessional service provided.